Our Difference - Triple Cities Network Solutions

11 things we do better

We Are FUN To Work With

Anyone can fix a computer, but the experience of working with the person helping you is so important (recall the last time you went to a nice restaurant vs. McDonalds). The TCNS team genuinely cares about every client. This drives us to provide absolute fanatical support of their systems.

We Talk Plain English

We want you to understand what we are doing and what the problem is. No geek-speak here!

We Strive For LIVE Answer On Our Calls.

Our goal is to answer every call with a LIVE person. Forget being in automated menu hell. If getting someone to fix your computer is as painful as the computer problem itself, it’s a never-ending cycle of frustration. If you happen to get our voicemail it becomes a ticket on ourservice board immediately and you can be sure to get a call back.

Committed to Quality

We don’t pursue every company that needs computer support. We choose only clients that share in our values. Serving a company’s IT and critical network needs is a HUGE responsibility that we take that very seriously. It takes teamwork and a solid commitment to good communication, excellence, and industry best practices to serve a company in an excellent manner. If we cannot succeed in an excellent manner because of value differences – we simply don’t pursue the opportunity.

Security Is Paramount

At TCNS we follow and enforce Security Best Practices for all our clients, as well as internally. Your Security is only as good as the weakest link in the chain. We educate our team and our clients on cybersecurity to keep networks safe. We got your back!

A Wide Spectrum Of Skills And Experience.

From quick PC fixes to total server and network engineering – we’ve got it. And if there’s ever a problem we can’t solve, we know who to contact to get it fixed.

We LOVE Documentation

Proper documentation of your network is critical for fast resolution of problems and to get projects done right the first time. It’s not even a question for us: all requests are documented, resolution is documented, diagrams of your network are created… and your passwords are stored in a secure, encrypted location.

We Help Solve Your Business Problems

We sit on the same side of the table as YOU to provide business solutions to business problems. We don’t try to sell you the latest techno gizmo – instead – we listen to your business problem and offer several strategies to resolve the ROOT of the problem and achieve your objective

Fast Response To Requests & Critical Response Time Guaranteed

Some companies think if your problem doesn’t seem that bad they can wait a few days to call you back…. We get back to you fast so you know when your problem will be resolved. Our contracts spell out our response time. And when you’re dead in the water, we respond – FAST

A Proven Track Record

Unlike others in our industry, we can prove and show you how we deliver Peace of Mind, Less Downtime, Faster Problem Resolution, Data Protection, Money Savings, Streamlined Communications, and Simplicity in IT management for you.

Satisfaction Guaranteed

All our programs and products come with an unprecedented 100% Money Back Guarantee

From the desk of Drew Lacock, preseident of Triple Cities Network Solutions

Dear Business Owner,

Hello, my name is Drew Lacock President of TCNS. We've been serving the New York area since 2016. As a business owner, I feel a lot of similar pain points as you. Just like you, I know how much of a hassle it can be dealing with IT troubles. It's expensive, it's time-consuming, and it's downright frustrating. You pay your employees to work, but if their workstations aren't working or the server is unreachable, they can't do their jobs.

Is your IT provider causing you headaches?

Does it seem like they constantly chase the same problems while your users still can't get to their work? Did you know that most of the day-to-day IT issues you experience can be resolved with a little proactive maintenance?

IT Support doesn't need to be expensive or frustrating. That's why it is my personal goal to change the way you think about IT, and here's how:

I will give you a free technical consultation to show you that there is a better way to solve those day-to-day issues that plague businesses everywhere of all sizes. If you don't have a problem for us to solve right away, that's fine; use your two free hours to have us run a full audit on your network infrastructure and map out any weak points, finding issues before they even occur. That's the Triple Cities Network Solutions Difference: proactive maintenance to prevent downtime. We don't wait around for things to break; we keep your business up and running all day, every day. Why experience a loss in productivity or get slammed with high computer repair bills? We want you to expand and grow.

People ask me, "Aren't you worried about businesses taking advantage of this free service?" I'll admit, it happens, although rarely. Most business owners are honest people who are frustrated with their current IT. They want someone they can trust to maintain their infrastructure so they can focus on what's really important: driving their business forward. I love seeing my clients succeed and hearing that their profits have gone up and their expenses have gone down. As my clients grow, my business grows along with them. My company's best interest is to provide the best service possible.

Have a fantastic day,

Andrew H. Lacock

client testimonials

Hear what our clients have to say about us

As the owner of a growing professional engineering, surveying, and architectural services firm, we are dependent on information technology to serve our clients. In our first 12 years of business, IT support was a continuous pain point and was limiting our growth potential and effectiveness in serving our clients. The decision to outsource our IT support to TCNS was not an easy one at the time but was a decision that I have not regretted since making it back in February 2020. Their support line has provided our staff with prompt professional telephone remote access support that has kept our staff working most efficiently at a flat rate regardless of the number of calls.
TCNS helped us move our files to a cloud-based application, preparing us for limitless growth and opportunity. Our staff retention is higher because they have the best equipment and less frustration in general over IT issues, and our clients have benefited significantly as well. I recommend anyone who is considering TCNS to give them the opportunity to do what they have done for us by taking us to a new level.

- President at a leading multi-state Engineering firm

We have had the privilege of working with Triple Cities Network Solutions since 2018, and thus far they have exceeded our expectations in every category. Their knowledge of regulatory requirements, best practices and standards, ipsec concerns, various software platforms, and current and emerging technologies is far above the average IT consultant. Their staff is always courteous and eager to help right away, and all issues and resolutions are logged in detail; reducing confusion when a new project comes along or an issue require revisiting.

Triple Cities Network Solutions doesn’t waste your time and they don’t ‘nickel and dime you to death.’ These are real professionals with knowledge and, most importantly, the ability to overcome any IT hurdle and build a custom-tailored solution that you can grow with.
I highly recommend Triple Cities Network Solutions for any and all IT needs.

- Chief Technology Officer at a leading National Wholesaler

Our multiple companies have retained Drew and Triple Cities Network Solutions (TCNS) for several years to update and maintain our IT program. They have been invaluable with their work on our data wiring, server upgrades, cyber security, desktops, laptops and our entire IT system. Prior to working with TCNS we did not have a complete comfort level with our system as it related to our growth and technology advances. TCNS has provided excellent service in a timely manner.

- CEO at a leading Architecture, Engineering and Surveyor Firm

IT Services Done Differently

We're all in this together

11 things we do better

From the desk of Drew Lacock, preseident of Triple Cities Network Solutions

client testimonials

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